• Bachelor of Arts in International Studies — (GPA 3.5, cum laude)
  Holocaust, genocide and human rights studies (minor)
  University of North Carolina at Charlotte

Comics Content Writer
August 2021
ScreenRant, Saint-Laurent, QC, Canada — screenrant.com.

Created engaging content on a short-term, remote basis based on topics assigned by editorial staff.

Head of Creative Content
August 2002 — present
Thrill Land — www.thrillland.com

Creative studio for content development, web design, research and visual arts solutions.

• Singularly owned and operated creative studio continuously since 2002.
• Trained in and executed multiple web development roles: web developer, graphics designer, front-end developer (HTML, JavaScript, and CSS), researcher, search engine optimization (SEO) specialist, marketing & social media specialist, etc.
• Utilized Google Analytics, Search Console, Trends, etc. in the completion of duties.
• Authored pages, articles, graphics, videos, films, books and other dynamic content.
• Built websites from scratch for both desktop and mobile; performed cross-browser testing.
• Implemented social media strategy for multiple brands and oversaw project management.
• Analyzed web metrics to determine areas for improvement and increase engagement.
• Took steps to increase visits to over twenty-five times that of the monthly web average.
• Facilitated increased engagement through meaningful interaction with the community.

Director/Editor
April 2006 — present
Lumberwoods Museum — www.lumberwoods.org

Virtual museum to promote folklore, provide public access to rare texts, and renew interest in storytelling and a cultural heritage. The museum has been referenced by Wired, Committee for Skeptical Inquiry, MSN, Mental Floss, Cracked, “Save the Pacific Northwest Tree Octopus”, The Awl, Listverse, Thirllist, MetaFilter and 150+ sites.

• Managed virtual museum directing all aspects of operation and promotion.
• Authored and collected content while assigning metadata for sections.
• Curated content into an electronic library and high-quality thematic collections.
• Cataloged and maintained collection of literary materials both physical and electronic.
• Evaluated, created, updated, and maintained hundreds of pages of digital content.
• Uploaded and organized files via content management system (CMS).
• Produced and edited videos to inform viewers on core concepts.
• Converted folklore resources from print to electronic versions.

Reporting/Communication Specialist
March 2018 — present
NAVEX Global, Charlotte, NC

Played a key role in ethics and compliance by reporting concerns from the public.

• Assisted individuals with the utmost care while assuring them that their experience matters.
• Summarized, organized, and proofread information to create easy-to-understand reports.
• Took clients through a guided interview process while documenting concerns in real time.

Fulfillment Associate
March 2016 — March 2018
Amazon, Concord, NC

Used organizational and time-management skills to meet the demands of a fast-paced environment.

• Verified receipt of shipments and proper placement for outbound consignment.

Graphic Designer (Volunteer)
May 2015 — May 2017
International House, Charlotte, NC

Provided graphic design solutions for U.S. Department of State sponsored initiatives.

• Designed marketing and communication materials, such to promote programs and events.
• Ensured all work met set guidelines, expectations, and quality standards.
• Worked under timetable set by Citizen Diplomacy Director to produce flyers, posters, etc.

Sales Associate
July 2014 — May 2015
Gap Inc., Charlotte, NC

Worked as a member of a team to build a positive and welcoming retail experience.

• Provided feedback and demonstrated knowledge of company products and services.
• Engaged customers and employees to create a friendly and inclusive environment.

Office Assistant
October 2011 — May 2013
Central Piedmont Community College (Business Office), Charlotte, NC

Handled accounting, explained policies and rendered support in a educational setting.

• Assisted students with inquires and issues with the utmost professional courtesy.
• Utilized Microsoft Office Suite to create documents, correspondence, and reports.
• Conducted research, logged transactions and imputed data through Datatel Colleague.
• Answered phones, took down voicemails and directed callers to respective departments.
• Held direct written and oral communication with third-party partners to clear up concerns.
• Worked with other depts. to ensure that appropriate measures were taken to resolve issues.
• Solved customer problems by working multiple cases via email, phone, or in-person.

Financial Management Technician
June 2007 — June 2011
U.S. Army, Heidelberg, Germany

Oversaw support of personnel while handling finance inquiries and updating accounts.

• Provided coverage for service desk, relayed information and assisted personnel.
• Collected and audited documentation to ensure prompt transition of in-and-out personnel.
• Administered payroll accounts in accordance with regulations and prepared reports.
• Entered status changes, stopped/started entitlements, and updated information.
• Built partnerships with Boston Fed and third-party vendors to resolve personnel issues.
• Classified, recorded, and summarized numeric data to compile and keep records.
• As supply chief, ordered supplies, maintained inventory, and organized storage area.
• Authored standards of operating procedures for cashiers and articles for newsletter.
• Delivered presentations to hundreds of personnel in a series of mobilization programs.
• Trained personnel on policies/procedures laid out in guidelines (JTR, JFTR and DoDFMR).
• Created and delivered PowerPoint presentations and produced Excel spreadsheets.
• Utilized over seven different software systems such as: DDS (Deployable Disbursing System), DJMS (Defense Joint Military Pay System), CPS (Card Processing Station), SVC-EOD App (Stored Value Card End of Day Application), PCC OTC (Paper Check Conversion Over The Counter), IATS (Integrated Automated Travel System), DMO (Defense Milpay Office), T-PAX (Travel Preparation & Examination System).